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Issue:
A newly hired teacher has been assigned to courses in Synergy. However, when they administer the NWEA to their students, the students are still listed under the long-term sub.
Solution:
This issue with the account is due to their employee number changing when hired direct by MPS. This may happen with other teachers who are in the same situation. Anyone with the MAP role of Data Administrator in NWEA can fix this issue.
To fix it, I followed the instructions in the NWEA help document, link below, to update the user record and changed her employee number from a 90000 number to a 500000 employee number.
The roster will not be updated until nightly processing.
***Note*** In the steps below, you must select Submit several times until the Profile Successfully Updates message is displayed. Only clicking the Submit button on the first screen does not update the user profile.
https://teach.mapnwea.org/assist/help_map/Content/MAPSetup/Roster/CleverResolvingErrors.htm?Highlight=duplicate%20user
User Errors
DUPLICATE_USERNAME/DUPLICATE_EMAIL_ADDRESS
This error indicates that MAP Growth could not import the user record because doing so would create a duplicate user record. This error does not indicate that a duplicate user record already exists in MAP Growth. Typically, this error appears when a Clever Instructor ID does not match the associated MAP Growth Educator ID. If you get this error, try the following steps:
- Open the Clever error export file.
- Copy the ID value in Column E.
- Log in to MAP at start.mapnwea.org.
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Choose Rostering from the main menu. Then select Manage Users (requires MAP role of Data Administrator, School Assessment Coordinator, or District Proctor).
- Paste the Instructor ID you copied into the Instructor/Educator ID field.
- Run the search and confirm the ID is not in use by another user.
- If another user is using the ID: Each user must have a unique ID in MAP Growth. Determine which Instructor ID to change and make corrections either in MAP Growth or in your Student Information System, as appropriate.
- If the ID is not in use: Clear your search criteria and search for the user by first and last name. Use Manage Users to update the user’s ID to match the ID value in Column F.