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Overview:
Temporary fix for Chrome and slideshow apps unexpectedly exiting full-screen mode.
TL;DR: Setting your display scale to 100% serves as a temporary fix for Chrome and slideshow apps unexpectedly exiting full-screen mode. You can switch it back to your preferred scale (e.g., 125%) once you are done presenting.
Temporary Fix for Full-Screen Display Issues
If you are experiencing issues with Chrome or slideshow presentations dropping out of full-screen mode, please follow these steps for a temporary workaround:
- Open Display Settings: Right-click anywhere on a blank area of your desktop and select Display settings.
- Select Your Display: If using multiple monitors, or a projector, click on the display where you plan to present.
- Adjust Scale: Scroll to the Scale & layout section and set the scale to 100%.
- Present: Open your presentation or Chrome full-screen mode.
- Restore Settings: Setting the display to 100% will make on-screen items appear smaller. Once you are finished presenting, you can follow the same steps to return the scale to your previous setting (such as 125%).
We are continuing to troubleshoot the root cause and will provide an update once a permanent solution is available. Thank you for your patience.