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Request Subject
A short description to explain the nature of a ticket.
Description
The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.
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Attachment
File attachments associated with the ticket.
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Priority
The relative importance of the ticket to the organization.
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Due Date
(mm/dd/yyyy)
The due date indicates the date that the work on the ticket is to be completed. If the ticket has estimated hours associated, the due date is the end of the resource allocation range.
Estimated Hours
The amount of time, in terms of effort involved, that has been determined to resolve the ticket.
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