Overview:
When moving to a new school team in Canva, existing designs and content are automatically copied over to a new team account. Content is not deleted.
Why This Happens
When student accounts transition between schools or grade levels, Canva protects work by creating copies of all designs and placing them into a new team workspace. Because Canva generates brand-new copies during this process, previous sharing permissions and direct file links do not automatically transfer.
How to Locate Your Canva Files
-
Sign In: Log in to Clever, then select Canva.
-
Accept Prompts: If a screen prompt appears asking to accept content transfer, select
Got it.
Note: This prompt will no longer display after accepting. It can seem like your files have disappeared, but they haven't.
-
Go to Projects: Click on
Projects in the left navigation menu.
-
Open the Transfer Folder: Look for a folder titled "From [Old Team Name]" (for example, From Jefferson Middle School...).
-
Access Content: Inside this folder, you will find all your copied designs, folders, and uploaded media.
-
Re-share Files: If you shared your previous work with classmates or teachers, you will need to re-add collaborators to these new copies.
Important Note About Previous Links
- Original Links Will Not Work: Because the transfer process generates new design copies, any old web links or bookmarks to your previous team's files will no longer open. You must access your work directly through the new folder located in your Projects tab.
If this does not solve your problem, click the Submit a ticket button at the top of this page