Overview
The Proctorio Lockdown Browser is a third-party browser extension that runs on the Chrome and Microsoft Edge browsers. It is launched whenever the student launches an assessment (pre-test, quiz, test or exam) in Imagine Edgenuity. If the Proctorio Lockdown Browser is not installed, the assessment will not launch.
The Proctorio Lockdown Browser locks down a number of things in the student’s browser experience during assessments, mainly:
- Requiring other browser extensions besides Proctorio to be closed (except those on the Proctorio allowed extensions list).
- Requiring other tabs besides the Imagine Edgenuity tab to be closed.
- Not allowing new browser tabs or windows to be opened.
The Proctorio Lockdown Browser is enabled at the student's home school. If a student is enrolled in a course at another school that does not have it enabled, the student will still encounter it when they launch an assessment for that enrollment. This is because the browser is based on the student's home school, not the course's school.
Information Required
Please provide the following information in this request form:
IT Staff Responsible for Service
Level 1 Support - Help Desk
The help desk is the first step in receiving help and is responsible for the following tasks
Determining if the issue a browser, network, device, or data issue
How many people are affected by the problem
Determining if the service or incident description complete enough to forward to Level 2 support if needed
Escalating to Level 2 when needed
Level 2 Support
Edgenuity Admin - Submitting new extensions for approval.
System Engineer - Advanced browser, network, or device issues.
Technology and Media Curriculum Specialist - Instructional and content support.
Level 3 Support
Some problems or issues are beyond the control or knowledge of the MPS Support team and require direct support from the vendor.
Other Information about this Service