Overview
This service allows customers to submit a request when one of their accounts is locked.
Information Required
Please provide the following information in this request form:
- Preferred contact method
- Preferred time frame to best contact you
- User name
IT Staff Responsible for Service
Level 1 Support - Help Desk
The help desk is the first step in receiving help and is responsible for the following tasks
- Determining if the issue a browser, network, device, or data issue
- How many people are affected by the problem
- Determining if the service or incident description complete enough to forward to Level 2 support if needed
- Escalating to Level 2 when needed
Level 2 Support
System Analyst - Data, user accounts, missing courses, basic usage, etc.
System Engineer - Advanced browser, network or device issues.
Technology and Media Curriculum Specialist - Instructional and content support.
Level 3 Support
Some problems or issues are beyond the control or knowledge of the MPS Support team and require direct support from the vendor.
Other Information about this Service