Service Request System
Midland Public Schools' Technology, Special Services, and Communications Departments utilize a service request system provided by TeamDynamix (TDX). MPS Partners can use this system to submit support tickets, check the status of their tickets, monitor for outages and scheduled maintenance, and browse knowledge base articles.
MPS has created Service Pages that provide information on various types of service requests (tickets). Each service page includes a link to a ticket form, allowing users to submit a ticket.
Logging into TDX
For the best experience within TDX, we ask that staff and students log into the system. To do this, you can select the "Please login here if you are a student or a staff member" link at the top of the window, the Sign in link in the upper right corner of the window, or this link.
Submitting a ticket
There are a few different methods for submitting a ticket
- From the MPS Client Portal Home page, select the Submit a ticket menu item. Then, choose one of the three department ticket forms (IT General Service, Special Services, and Communications). **Fastest way to create a ticket. Ticket will need to be triaged, resolution may be slower.
OR
- From the MPS Client Portal Home page, select Services. Then, either browse the categories or select the Services A-Z menu item to get an alphabetical list of Services. **Faster service and resolution
Reviewing Your Submitted Tickets
- Click Services, then Ticket Requests.
- Click on the title of the ticket.
- From here, you can view information on your ticket
- information you provided
- Attachments
- Information added by the technician or department staff member
- You can add a Comment by selecting the Comment button at the top of the Feed Section