Microsoft Office 365

Tags Microsoft


This service allows customers to submit requests that are related to the Microsoft Office 365 products.  Microsoft 365 and its associated apps and applications are approved for use by staff and students. Staff may use Microsoft Teams, students may not. Neither students nor staff may use Microsoft Outlook.


Information Required

Please provide the following information in this request form:

  • Preferred contact method

  • Preferred time frame to best contact you


IT Staff Responsible for Service

Level 1 Support - Help Desk

The help desk is the first step in receiving help and is responsible for the following tasks

  • Determining if the issue a browser, network, device, or data issue.
  • How many people are effected by the problem.
  • Determining if the service or incident description complete enough to forward to Level 2 support if needed.
  • Escalating to Level 2 when needed.

Level 2 Support

System Engineer - Advanced browser, network or device issues.

Technology and Media Curriculum Specialist - Instructional and content support.

Level 3 Support

Some problems or issues are beyond the control or knowledge of the MPS Support team and require direct support from the vendor.



Other Information about this Service

Click Here to Submit a Request

Related Articles (1)

This article shows how to download and install Microsoft Office at home.


Service ID: 44479
Mon 7/6/20 4:11 PM
Fri 2/11/22 11:29 AM
Approved for use by:
Funding Source
Tech Funding
Recommended Curricular Area
This is just a recommendation but can be used in other curricular areas unless a restriction is stated.
Recommended Grade Level
This is just a recommendation but can be used in other grade levels unless a restriction is stated.
Type of Application
Android App
Chrome Extension
Windows Application