Overview
MPS currently uses Google Gmail as our email provider. This service allows customers to submit requests related to email, including but not limited to delegation access, questions related to a questionable received email, and new email group creation.
If you are a staff member who is leaving the district and would like to extend access to your account, please contact the HR department to receive an extension.
Information Required
Please provide the following information in this request form:
-
Preferred contact method
-
Preferred time frame to best contact you
-
If this request is for a specific email, provide the subject and date of the email
IT Staff Responsible for Service
Level 1 Support - Help Desk
The help desk is the first step in receiving help and is responsible for the following tasks
- Determining if the issue a browser, network, device, or data issue.
- How many people are effected by the problem.
- Determining if the service or incident description complete enough to forward to Level 2 support if needed.
- Escalating to Level 2 when needed.
Level 2 Support
System Analyst - Data, user accounts, basic usage, etc.
System Engineer - Advanced browser, network or device issues.
Technology and Media Curriculum Specialist - Instructional and content support.
Level 3 Support
Some problems or issues are beyond the control or knowledge of the MPS Support team and require direct support from the vendor.
Other Information about this Service