Tags Clever


Clever is a product that allows MPS to connect to learning applications to provide easier access for students and staff.  This service allows customers to submit requests related to Clever including but not limited to adding link from the Clever Portal to a learning website/application, assistance finding an existing learning website/application link, and adding a student to a teacher roster.

Information Required

Please provide the following information in this request form:

  • Preferred contact method
  • Preferred time frame to best contact you
  • Please describe the issue or request with as much detail as possible.

IT Staff Responsible for Service

Level 1 Support - Help Desk

The help desk is the first step in receiving help and is responsible for the following tasks

  • Determining if the issue a browser, network, device, or data issue.
  • How many people are effected by the problem.
  • Determining if the service or incident description complete enough to forward to Level 2 support if needed.
  • Escalating to Level 2 when needed.

Level 2 Support

System Analyst - Data, data quality, integration, user accounts, courses, course roster, basic usage, analytics, etc.

System Engineer - Advanced browser, network, or device issues. Applications, Badges, Single Sign-on, basic usage, etc.

Digital Communications - Content support.

Level 3 Support

Some problems or issues are beyond the control or knowledge of the MPS Support team and require direct support from the vendor. Vendor help is generally facilitated by Level 1 and/or Level 2 support.

Other Information about this Service

User accounts, courses, and course rosters etc. sent to Clever over night from our student information system (SIS). Changes to a student or teacher schedule will not be reflected in Clever until the next day. 


Click Here to Submit a Request

Related Articles (5)

A video walkthrough on how to access Clever.
Chromebooks on MPS WiFi may sometimes be unable to access websites that are normally accessible. Sometimes, the problem seems to affect a random set of students each hour. At other times, it seems specific students are affected more frequently. This issue can be caused by several different problems. Therefore, there is no single solution. This article contains a growing list of troubleshooting steps to address all known problems that can cause this issue.
PDF with tips on accessing and using Clever


Service ID: 44488
Mon 7/6/20 4:24 PM
Mon 5/22/23 4:58 PM
Approved for use by:
Recommended Curricular Area
This is just a recommendation but can be used in other curricular areas unless a restriction is stated.
Recommended Grade Level
This is just a recommendation but can be used in other grade levels unless a restriction is stated.
Type of Application