Overview
Clever is a product that allows MPS to connect to learning applications to provide easier access for students and staff. This service allows customers to submit requests related to Clever including but not limited to adding link from the Clever Portal to a learning website/application, assistance finding an existing learning website/application link, and adding a student to a teacher roster.
Information Required
Please provide the following information in this request form:
- Preferred contact method
- Preferred time frame to best contact you
- Please describe the issue or request with as much detail as possible.
IT Staff Responsible for Service
Level 1 Support - Help Desk
The help desk is the first step in receiving help and is responsible for the following tasks
- Determining if the issue a browser, network, device, or data issue.
- How many people are effected by the problem.
- Determining if the service or incident description complete enough to forward to Level 2 support if needed.
- Escalating to Level 2 when needed.
Level 2 Support
System Analyst - Data, data quality, integration, user accounts, courses, course roster, basic usage, analytics, etc.
System Engineer - Advanced browser, network, or device issues. Applications, Badges, Single Sign-on, basic usage, etc.
Digital Communications - Content support.
Level 3 Support
Some problems or issues are beyond the control or knowledge of the MPS Support team and require direct support from the vendor. Vendor help is generally facilitated by Level 1 and/or Level 2 support.
Other Information about this Service
User accounts, courses, and course rosters etc. sent to Clever over night from our student information system (SIS). Changes to a student or teacher schedule will not be reflected in Clever until the next day.