Video Conferencing


This service allows customers to submit requests related to video conferencing applications such as Zoom, Google Meet and other applications.

Staff can join Microsoft Teams sessions, but we currently don't have Microsoft Teams set up for staff to create sessions.  We recommend that staff use Google Meet for video conferencing.


Information Required

Please provide the following information in this request form:

  • Preferred contact method

  • Preferred time frame to best contact you

  • Video Conferencing application


IT Staff Responsible for Service

Level 1 Support - Help Desk

The help desk is the first step in receiving help and is responsible for the following tasks

  • Determining if the issue a browser, network, device, or data issue.
  • How many people are effected by the problem.
  • Determining if the service or incident description complete enough to forward to Level 2 support if needed.
  • Escalating to Level 2 when needed.

Level 2 Support

System Analyst - Data, user accounts, basic usage, etc.

System Engineer - Advanced browser, network or device issues.

Technology and Media Curriculum Specialist - Instructional and content support.

Level 3 Support

Some problems or issues are beyond the control or knowledge of the MPS Support team and require direct support from the vendor. Vendor help is available from the Help icon located in the lower left navigation menu in Canvas.


Other Information about this Service

Click Here to Submit a Request


Service ID: 44589
Thu 7/9/20 4:04 PM
Wed 8/11/21 2:39 PM