Discovery Education


Discovery Education is an application that provides digital content to teachers and students.

Information Required

Please provide the following information in this request form:

  • Preferred contact method.
  • Preferred time frame to best contact you.
  • Please describe the issue or request with as much detail as possible.

IT Staff Responsible for Service

Level 1 Support - Help Desk

The help desk is the first step in receiving help and is responsible for the following tasks

  • Determining if the issue a browser, network, device, or data issue.
  • How many people are effected by the problem.
  • Determining if the service or incident description complete enough to forward to Level 2 support if needed.
  • Escalating to Level 2 when needed.

Level 2 Support

System Analyst - Data, user accounts, integration.

System Engineer - Advanced browser, network, Single Sign-on, or device issues.

Technology and Media Curriculum Specialist, Curriculum Office - Instructional, content support, and licensing.

Level 3 Support

Some problems or issues are beyond the control or knowledge of the MPS Support team and require direct support from the vendor. Vendor help is generally facilitated by Level 1 and/or Level 2 support.

Other Information about this Service

User accounts, courses, and course rosters are sent to Discovery Ed over night from our student information system (SIS). Changes to a student or teacher schedule will not be reflected in Discovery Ed until the next day. 

Click Here to Submit a Request


Service ID: 44854
Mon 7/27/20 8:10 AM
Tue 9/6/22 8:53 AM
Approved for use by:
Authentication Method
Other Rostering Method
Recommended Curricular Area
This is just a recommendation but can be used in other curricular areas unless a restriction is stated.
Recommended Grade Level
This is just a recommendation but can be used in other grade levels unless a restriction is stated.
Type of Application
Canvas LTI