Overview
Discovery Education is an application that provides digital content to teachers and students.
Information Required
Please provide the following information in this request form:
- Preferred contact method.
- Preferred time frame to best contact you.
- Please describe the issue or request with as much detail as possible.
IT Staff Responsible for Service
Level 1 Support - Help Desk
The help desk is the first step in receiving help and is responsible for the following tasks
- Determining if the issue a browser, network, device, or data issue.
- How many people are effected by the problem.
- Determining if the service or incident description complete enough to forward to Level 2 support if needed.
- Escalating to Level 2 when needed.
Level 2 Support
System Analyst - Data, user accounts, integration.
System Engineer - Advanced browser, network, Single Sign-on, or device issues.
Technology and Media Curriculum Specialist, Curriculum Office - Instructional, content support, and licensing.
Level 3 Support
Some problems or issues are beyond the control or knowledge of the MPS Support team and require direct support from the vendor. Vendor help is generally facilitated by Level 1 and/or Level 2 support.
Other Information about this Service
User accounts, courses, and course rosters are sent to Discovery Ed over night from our student information system (SIS). Changes to a student or teacher schedule will not be reflected in Discovery Ed until the next day.