Found Missing Device

Overview

This service allows customers to submit requests to have devices re-enabled after the device has been reported as lost and disabled.

Information Required

Please provide the following information in this request form:

• Preferred contact method

• Preferred time frame to best contact you

• Asset tag of the device

• Assigned user, if it is assigned

IT Staff Responsible for Service

Level 1 Support - Help Desk

The help desk is the first step in receiving help and is responsible for the following tasks

• Determining if the service or incident description complete enough to forward to Level 2 support if needed.
• Escalating to Level 2 when needed.

Level 2 Support

System Engineer and/or IT Administrative Assistant - Unlock device for current user

Other Information about this Service