Overview
This service allows customers to submit requests to have devices re-enabled after the device has been reported as lost and disabled.
Information Required
Please provide the following information in this request form:
IT Staff Responsible for Service
Level 1 Support - Help Desk
The help desk is the first step in receiving help and is responsible for the following tasks
- Determining if the service or incident description complete enough to forward to Level 2 support if needed.
- Escalating to Level 2 when needed.
Level 2 Support
System Engineer and/or IT Administrative Assistant - Unlock device for current user
Other Information about this Service