Overview
This service allows customers to submit requests to have the main District and Building websites updated. This is only for midlandps.org websites, not educational websites that we support.
Information Required
Please provide the following information in this request form:
IT Staff Responsible for Service
Level 1 Support - Help Desk
The help desk is the first step in receiving help and is responsible for the following tasks
- Determining if the issue a browser, network, device, or data issue.
- How many people are effected by the problem.
- Determining if the service or incident description complete enough to forward to Level 2 support if needed.
- Escalating to Level 2 when needed.
Level 2 Support
Digital Communications - Advanced browser, Page design, add information or pages.
Level 3 Support
Some problems or issues are beyond the control or knowledge of the MPS Support team and require direct support from the vendor.
Other Information about this Service