Resources
Overview
MCIR is the State of Michigan system for maintaining immunization data.
Information Required
Please provide the following information in this request form:
- Preferred contact method
- Preferred time frame to best contact you
- Specific detail related to the request or problem with Canvas. Is this related to adding an App, creating a Blueprint or another type of request, etc.
Staff Responsible for Service
School Building Administration
Building administrative staff are responsible for the following:
- Maintaining student immunization records.
- Maintaining school rosters after initial upload by Information Systems.
Level 1 Support - Help Desk
The help desk is the first step in receiving help beyond the school building and is responsible for the following tasks
- Determining if the issue is a browser, network, device, or data issue.
- How many people are effected by the problem.
- Determining if the service or incident description is complete enough to forward to Level 2 support if needed.
- Escalating to Level 2 support when needed.
Level 2 Support
System Analyst - Data, user accounts, knowledge resource.
System Engineer - Advanced browser, network or device issues.
Level 3 Support
Some problems or issues are beyond the control or knowledge of the MPS Support team and require direct support from the vendor. Vendor help is available from the mcir.org website.