Licensing
A building wide license for RAZ-Kids was purchased for all Elementary buildings and is accessible using single sign-on through Clever.com. Clever also the roster source.
Individual licenses have also been purchased for Reading A-Z and Vocabulary A-Z. Please contact the Elementary Curriculum Office to setup new users for these 2 applications.
Contact
MPS Licensing Contact: Elementary Curriculum Office
Information Required
Please provide the following information in this request form:
- Preferred contact method
- Preferred time frame to best contact you
IT Staff Responsible for Service
Level 1 Support - Help Desk
The help desk is the first step in receiving help and is responsible for the following tasks
- Determining if the issue a browser, network, device, or data issue
- How many people are affected by the problem
- Determining if the service or incident description complete enough to forward to Level 2 support if needed
- Escalating to Level 2 when needed
Level 2 Support
System Analyst - Data, user accounts, etc.
System Engineer - Advanced browser, network or device issues.
Technology and Media Curriculum Specialist - Instructional and content support.
Level 3 Support
Some problems or issues are beyond the control or knowledge of the MPS Support team and require direct support from the vendor.
Other Information about this Service