Overview
**Important** Please read the Synergy Known Issues Knowledge Base article before creating a request.
Training videos for Staff can be found here
Edupoint Synergy Student Information System is the application that Midland Public Schools use for Student Information management.
Here is the list of the different apps for this system
- ParentVUE
- StudentVUE
- TeacherVUE
- AdminVUE
Information Required
Please provide the following information in this request form:
- Preferred contact method
- Preferred time frame to best contact you
- Type of user - Parent, Student, Teacher, Admin Staff
IT Staff Responsible for Service
Level 1 Support - Help Desk
The help desk is the first step in receiving help and is responsible for the following tasks
- Determining if the issue a browser, network, device, or data issue
- How many people are affected by the problem
- Determining if the service or incident description complete enough to forward to Level 2 support if needed
- Escalating to Level 2 when needed
Level 2 Support
System Analyst - Data, user accounts, missing courses, basic usage, etc.
System Engineer - Advanced browser, network or device issues.
Technology and Media Curriculum Specialist - Instructional and content support.
Level 3 Support
Some problems or issues are beyond the control or knowledge of the MPS Support team and require direct support from the vendor.
Other Information about this Service