Synergy Student Information System

Tags Synergy


**Important** Please read the Synergy Known Issues Knowledge Base article before creating a request.

Training videos for Staff can be found here

Edupoint Synergy Student Information System is the application that Midland Public Schools use for Student Information management. 

Here is the list of the different apps for this system

  • ParentVUE
  • StudentVUE
  • TeacherVUE
  • AdminVUE


Information Required

Please provide the following information in this request form:

  • Preferred contact method
  • Preferred time frame to best contact you
  • Type of user - Parent, Student, Teacher, Admin Staff

IT Staff Responsible for Service

Level 1 Support - Help Desk

The help desk is the first step in receiving help and is responsible for the following tasks

  • Determining if the issue a browser, network, device, or data issue
  • How many people are affected by the problem
  • Determining if the service or incident description complete enough to forward to Level 2 support if needed
  • Escalating to Level 2 when needed

Level 2 Support

System Analyst - Data, user accounts, missing courses, basic usage, etc.

System Engineer - Advanced browser, network or device issues.

Technology and Media Curriculum Specialist - Instructional and content support.

Level 3 Support

Some problems or issues are beyond the control or knowledge of the MPS Support team and require direct support from the vendor. 

Other Information about this Service

Click Here to Submit a Ticket

Related Articles (1)


Service ID: 51539
Wed 1/12/22 11:00 AM
Thu 5/16/24 7:29 AM
Approved for use by:
Type of Application
Android App