Overview
This Service page allows a customer to submit a request for support of approved Chrome Extensions and Android Apps. Click here to see the list of approved Chrome Extensions and Android Apps.
To request a Chrome Extension or Android App not already on this list or to request access to an application on this list, please submit a request through our Service Catalog.
Information Required
Please provide the following information in this request form:
- Preferred contact method
- Preferred timeframe to best contact you
IT Staff Responsible for Service
Level 1 Support - Help Desk
The help desk is the first step in receiving help and is responsible for the following tasks
- Determining if the issue is a browser, network, device, or data issue
- How many people are affected by the problem
- Determining if the service or incident description is complete enough to forward to Level 2 support if needed
- Escalating to Level 2 as needed
Level 2 Support
System Engineer - Advanced browser, network, or device issues.
Technology and Media Curriculum Specialist - Instructional and content support.
Level 3 Support
Some problems or issues are beyond the control or knowledge of the MPS Support team and require direct support from the vendor.
Other Information about this Service