Free or Premium are both allowed for both Staff and Students. The recommended curricular areas are Art, Core4, Music and World Language but could be useful in other curricular areas as well.  The recommended Grade Level is DK-6.

The link to the website is

This service allows customers to request support on using the website. This service is not the form that needs to be filled out for premium licenses.  To request Premium access, please submit a request at the Technology Approval and Procurement service page

Information Required

Please provide the following information in this request form:

  • Preferred contact method
  • Preferred time frame to best contact you

IT Staff Responsible for Service

Level 1 Support - Help Desk

The help desk is the first step in receiving help and is responsible for the following tasks

  • Determining if the issue a browser, network, device, or data issue
  • How many people are affected by the problem
  • Determining if the service or incident description complete enough to forward to Level 2 support if needed
  • Escalating to Level 2 when needed

Level 2 Support

System Analyst - Data, user accounts, missing courses, basic usage, etc.

System Engineer - Advanced browser, network or device issues.

Technology and Media Curriculum Specialist - Instructional and content support.

Level 3 Support

Some problems or issues are beyond the control or knowledge of the MPS Support team and require direct support from the vendor. 

Other Information about this Service

Click Here to Submit a Request


Service ID: 51620
Thu 2/10/22 1:19 PM
Thu 2/10/22 1:21 PM
Approved for use by:
Recommended Curricular Area
This is just a recommendation but can be used in other curricular areas unless a restriction is stated.
World Language
Recommended Grade Level
This is just a recommendation but can be used in other grade levels unless a restriction is stated.
Type of Application