Overview
website: https://mdlogix.com/for-schools/
BH-Works is recommended and paid for by the Michigan Department of Education for school districts. This system will enable us to do a great deal as it relates to MTSS, data tracking, and services provided by our Student Support Specialists. Below is a list of the components of what BH-Works will help us with:
Enter/Receive Referrals
Screen
Assess
Provide Services Virtually
Maintain Records
Exchange Secure Information
Care Coordination
Plan of Care
Consent forms
Monitor progress goals
Billing Integration
Obtain real-time data
Record student interactions for reporting
Information Required
Please provide the following information in this request form:
- Preferred contact method
- Preferred time frame to best contact you
IT Staff Responsible for Service
Level 1 Support - Help Desk
The help desk is the first step in receiving help and is responsible for the following tasks
- Determining if the issue a browser, network, device, or data issue
- How many people are affected by the problem
- Determining if the service or incident description complete enough to forward to Level 2 support if needed
- Escalating to Level 2 when needed
Level 2 Support
System Engineer - Advanced browser, network or device issues.
Technology and Media Curriculum Specialist - Instructional and content support.
Level 3 Support
Some problems or issues are beyond the control or knowledge of the MPS Support team and require direct support from the vendor.
Other Information about this Service