Overview
Free version only. Must use Clever integration to roster students and have students log in to Prodigy.
New Prodigy Teachers use this method with Clever- https://prodigygame.zendesk.com/hc/en-us/articles/360044407191-Clever-New-Teacher-Accounts
Existing Prodigy Teachers use this method with Clever- https://prodigygame.zendesk.com/hc/en-us/articles/360048479572-Clever-Existing-Teacher-Accounts
Information Required
Please provide the following information in this request form:
- Preferred contact method
- Preferred time frame to best contact you
IT Staff Responsible for Service
Level 1 Support - Help Desk
The help desk is the first step in receiving help and is responsible for the following tasks
- Determining if the issue a browser, network, device, or data issue
- How many people are affected by the problem
- Determining if the service or incident description complete enough to forward to Level 2 support if needed
- Escalating to Level 2 when needed
Level 2 Support
System Engineer - Advanced browser, network or device issues.
Technology and Media Curriculum Specialist - Instructional and content support.
Level 3 Support
Some problems or issues are beyond the control or knowledge of the MPS Support team and require direct support from the vendor.
Other Information about this Service