IXL

Overview


website: IXL.com

This service allows customers to request support on using the website. This service is not the form that needs to be filled out for premium licenses.  To request Premium access, please submit a request at the Technology Approval and Procurement service page

Information Required


Please provide the following information in this request form:

  • Preferred contact method
  • Preferred time frame to best contact you
     

IT Staff Responsible for Service


Level 1 Support - Help Desk

The help desk is the first step in receiving help and is responsible for the following tasks

  • Determining if the issue a browser, network, device, or data issue
  • How many people are affected by the problem
  • Determining if the service or incident description complete enough to forward to Level 2 support if needed
  • Escalating to Level 2 when needed
     

Level 2 Support

System Engineer - Advanced browser, network or device issues.

Technology and Media Curriculum Specialist - Instructional and content support.
 

Level 3 Support

Some problems or issues are beyond the control or knowledge of the MPS Support team and require direct support from the vendor. 
 

Other Information about this Service

 
Click Here to Submit a Request

Details

Service ID: 51654
Created
Mon 2/14/22 11:39 AM
Modified
Thu 2/24/22 10:17 AM
Recommended Curricular Area
This is just a recommendation but can be used in other curricular areas unless a restriction is stated.
Core4
Recommended Grade Level
This is just a recommendation but can be used in other grade levels unless a restriction is stated.
DK-12
Status
Active
Type of Application
Website