Overview
website: https://www.thinkib.net/ and https://www.thinkib.net/spanishb
InThinking is approved for use by staff only as there is no CIPA, COPPA, or FERPA compliance on their site. Since it is staff only, the building can handle the purchase on a purchase card. If the building is not purchasing this, you will need to discuss funding options with your Curricular Specialists Steve Poole and Alison Cicinelli.
Information Required
Please provide the following information in this request form:
- Preferred contact method
- Preferred time frame to best contact you
IT Staff Responsible for Service
Level 1 Support - Help Desk
The help desk is the first step in receiving help and is responsible for the following tasks
- Determining if the issue a browser, network, device, or data issue
- How many people are affected by the problem
- Determining if the service or incident description complete enough to forward to Level 2 support if needed
- Escalating to Level 2 when needed
Level 2 Support
System Engineer - Advanced browser, network or device issues.
Technology and Media Curriculum Specialist - Instructional and content support.
Level 3 Support
Some problems or issues are beyond the control or knowledge of the MPS Support team and require direct support from the vendor.
Other Information about this Service