Overview
The Next Generation Science Standards promote a vision for science education in which students learn science and engineering by doing science and engineering—like real-life scientists and engineers.
Mi-STAR is a middle school curriculum that supports both the NGSS and the Michigan State Standards, while empowering students to use science and engineering practices to address real-world issues.
Website: https://mi-star.mtu.edu/
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Please provide the following information in this request form:
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IT Staff Responsible for Service
Level 1 Support - Help Desk
The help desk is the first step in receiving help and is responsible for the following tasks
- Determining if the issue a browser, network, device, or data issue
- How many people are affected by the problem
- Determining if the service or incident description complete enough to forward to Level 2 support if needed
- Escalating to Level 2 when needed
Level 2 Support
System Analyst - Data, user accounts, missing courses, basic usage, etc.
System Engineer - Advanced browser, network or device issues.
Technology and Media Curriculum Specialist - Instructional and content support.
Level 3 Support
Some problems or issues are beyond the control or knowledge of the MPS Support team and require direct support from the vendor.