Overview
Certiport is dedicated to helping people succeed through certification. Our globally recognized credentials are aimed at enhancing individual productivity, marketability, and value.
Certiport, a Pearson VUE business, was established in 1997 and is now the leading provider of certification exam development, delivery, and program management services. Certiport exams are delivered through an expansive network of over 15,000 Certiport Authorized Testing Centers worldwide.
Certiport delivers millions of exams each year through the secondary, post-secondary, workforce, and corporate technology markets in 148 countries and 27 languages.
Certiport works with industry-leading certification providers to bring their programs successfully to market. With particular expertise in academia, we are able to create a unique go-to-market plan that drives global program performance. Certiport manages a sophisticated portfolio of leading certification programs including:
In addition, Certiport provides certification candidates with learning materials and certification practice tests to prepare them for high-stakes, career-oriented certifications.
Website: https://certiport.pearsonvue.com/
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IT Staff Responsible for Service
Level 1 Support - Help Desk
The help desk is the first step in receiving help and is responsible for the following tasks
- Determining if the issue a browser, network, device, or data issue
- How many people are affected by the problem
- Determining if the service or incident description complete enough to forward to Level 2 support if needed
- Escalating to Level 2 when needed
Level 2 Support
System Analyst - Data, user accounts, missing courses, basic usage, etc.
System Engineer - Advanced browser, network or device issues.
Technology and Media Curriculum Specialist - Instructional and content support.
Level 3 Support
Some problems or issues are beyond the control or knowledge of the MPS Support team and require direct support from the vendor.