Overview
SyncBackPro, the most powerful Windows backup software and synchronization utility in its class. Version 10 yet again increases the number of cloud services supported, and improves on the existing cloud support.
Transfer media files to and from portable devices automatically. Backup your data files, pictures, emails, music files, documents, spreadsheets and movies. With notifications about profile runs, creation etc. scripting functions, and automatic drive failure detection (S.M.A.R.T.), SyncBackPro delivers the complete backup solution.
SyncBackPro, together with SyncBack Touch provide an outstanding multi-platform (Windows, macOS, Linux and Android) backup solution.
SyncBackPro also connects to the SyncBack Management System (SBMS) which makes monitoring and managing remote backups a whole lot easier and more secure. Home users can use the free SyncBack Monitor Android app.
The website to SyncBackPro is https://www.2brightsparks.com/syncback/sbpro.html
Information Required
Please provide the following information in this request form:
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IT Staff Responsible for Service
Level 1 Support - Help Desk
The help desk is the first step in receiving help and is responsible for the following tasks
- Determining if the issue a browser, network, device, or data issue
- How many people are affected by the problem
- Determining if the service or incident description complete enough to forward to Level 2 support if needed
- Escalating to Level 2 when needed
Level 2 Support
System Analyst - Data, user accounts, missing courses, basic usage, etc.
System Engineer - Advanced browser, network or device issues.
Technology and Media Curriculum Specialist - Instructional and content support.
Level 3 Support
Some problems or issues are beyond the control or knowledge of the MPS Support team and require direct support from the vendor.