GoGuardian

Overview


 

Information Required


Please provide the following information in this request form:

  • Preferred contact method
  • Preferred time frame to best contact you
     

IT Staff Responsible for Service


Level 1 Support - Help Desk

The help desk is the first step in receiving help and is responsible for the following tasks

  • Determining if the issue a browser, network, device, or data issue
  • How many people are affected by the problem
  • Determining if the service or incident description complete enough to forward to Level 2 support if needed
  • Escalating to Level 2 when needed
     

Level 2 Support

System Engineer - Data, User Accounts, Advanced browser, network or device issues.

Technology and Media Curriculum Specialist - Instructional and content support.
 

Level 3 Support

Some problems or issues are beyond the control or knowledge of the MPS Support team and require direct support from the vendor. 
 

Other Information about this Service

 
Click here to Submit a Request

Related Articles (1)

GoGuardian Teacher support links.

Details

Service ID: 53103
Created
Thu 2/9/23 10:18 AM
Modified
Mon 5/22/23 4:24 PM
Approved for use by:
Staff
Students
Authentication Method
Clever
Roster Method
Clever
Status
Active
Type of Application
Website