VideoLink
Overview
What is VideoLink? VideoLink is a video link-sharing platform that allows you to reduce ads, comments, and distracting content from online video links before you share them!
Information Required
Please provide the following information in this request form:
IT Staff Responsible for Service
Level 1 Support - Help Desk
The help desk is the first step in receiving help and is responsible for the following tasks
- Determining if the issue a browser, network, device, or data issue.
- How many people are effected by the problem.
- Determining if the service or incident description complete enough to forward to Level 2 support if needed.
- Escalating to Level 2 when needed.
Level 2 Support
System Engineer - device and Server related issues
Network Management - network connectivity to cameras
Level 3 Support
Some problems or issues are beyond the control or knowledge of the MPS Support team and require direct support from the vendor.