VideoLink

Tags VideoLink

VideoLink

Overview


What is VideoLink? VideoLink is a video link-sharing platform that allows you to reduce ads, comments, and distracting content from online video links before you share them!

Information Required


Please provide the following information in this request form:

  • Preferred contact method

  • Preferred time frame to best contact you

 

IT Staff Responsible for Service


Level 1 Support - Help Desk

The help desk is the first step in receiving help and is responsible for the following tasks

  • Determining if the issue a browser, network, device, or data issue.
  • How many people are effected by the problem.
  • Determining if the service or incident description complete enough to forward to Level 2 support if needed.
  • Escalating to Level 2 when needed.

Level 2 Support

System Engineer - device and Server related issues

Network Management - network connectivity to cameras

Level 3 Support

Some problems or issues are beyond the control or knowledge of the MPS Support team and require direct support from the vendor.