Carbide Create and Motion

Overview

Software for controlling the CNC machines for the CTE program. 

 

Information Required

Please provide the following information in this request form:

  • Preferred contact method

  • Preferred time frame to best contact you

  • create additional bullet points if more information is required (edit this information at a later date)

 

IT Staff Responsible for Service

Level 1 Support - Help Desk

The help desk is the first step in receiving help and is responsible for the following tasks

Determining if the issue a browser, network, device, or data issue
How many people are affected by the problem
Determining if the service or incident description complete enough to forward to Level 2 support if needed
Escalating to Level 2 when needed

 

Level 2 Support 

System Engineer - Advanced browser, network or device issues.
 

Level 3 Support


Some problems or issues are beyond the control or knowledge of the MPS Support team and require direct support from the vendor. 

 

 

Other Information about this Service

Installed through Software Center.