Overview
Magma Math is an online K-12 math learning platform designed to support teachers and enhance student learning by focusing on the process of solving problems, not just the final answer.
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Focus on Student Thinking: It provides a digital canvas where students can show their work (drawings, annotations, written steps) in real-time. This makes their thought process visible to the teacher.
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Teacher Insights: Educators get real-time data, often through a "Heatmap," to quickly identify learning gaps and students needing help or a challenge.
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Facilitating Discourse: The platform enables teachers to easily compare and share different student solutions anonymously to spark rich mathematical discussions and deepen conceptual understanding.
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Content: It offers a library of ready-to-use, high-quality, standards-aligned math lessons and problems, often available at multiple difficulty levels.
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IT Staff Responsible for Service
Level 1 Support - Help Desk
The help desk is the first step in receiving help and is responsible for the following tasks
- Determining if the issue a browser, network, device, or data issue
- How many people are affected by the problem
- Determining if the service or incident description complete enough to forward to Level 2 support if needed
- Escalating to Level 2 when needed
Level 2 Support
System Analyst - Data, user accounts, missing courses, basic usage, rostering.
System Engineer - Advanced browser, network or device issues.
Technology and Media Curriculum Specialist - Instructional and content support.
Level 3 Support
Some problems or issues are beyond the control or knowledge of the MPS Support team and require direct support from the vendor.
Other Information about this Service