Access to certain District Services is restricted to US-based logons only. If you want to access these services while traveling outside of the US, please complete this Service Request.
Location-Restricted Services:
- Microsoft 365
- Google G Suite
Information Required:
- Location you are traveling to?
- How long will you be traveling for?
Please provide the following information in this request form:
- Preferred contact method
- Preferred time frame to best contact you
IT Staff Responsible for Service
Level 1 Support - Help Desk
The help desk is the first step in receiving help and is responsible for the following tasks
- Determining if the issue is a browser, network, device, or data issue
- How many people are affected by the problem
- Determining if the service or incident description is complete enough to forward to Level 2 support if needed
- Escalating to Level 2 when needed
Level 2 Support
System Engineer - Assigning access permissions.
Level 3 Support
Some problems or issues are beyond the control or knowledge of the MPS Support team and require direct support from the vendor.