Customer Information

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6 digit number usually starting with 0
A short description to explain the nature of a ticket.
The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.
Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.
File attachments associated with the ticket.
The impact, in terms of number of individuals, of a ticket.
The importance of a ticket and how quickly it needs attention.
The relative importance of the ticket to the organization.
The due date indicates the date that the work on the ticket is to be completed. If the ticket has estimated hours associated, the due date is the end of the resource allocation range.
Estimated Hours
The amount of time, in terms of effort involved, that has been determined to resolve the ticket.

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