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General Service Request
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This service allows customers to submit a request for a service that doesn't have a service page
Customer Information
Preferred contact method
Bomgar Chat
Email
Google Chat
In person
Phone
Phone Number
Provide your preferred phone number
What is the best time to contact you?
Request Information
Request Subject
A short description to explain the nature of a ticket.
Description
The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.
Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.
Attachment
File attachments associated with the ticket.
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How many people are affected?
The impact, in terms of number of individuals, of a ticket.
An Individual
A Group
A Building or More
How is the work affected?
The importance of a ticket and how quickly it needs attention.
Work is not impacted
Can work but inconvenienced
Work cannot be completed
Priority
The relative importance of the ticket to the organization.
Due Date
(mm/dd/yyyy)
The due date indicates the date that the work on the ticket is to be completed. If the ticket has estimated hours associated, the due date is the end of the resource allocation range.
Estimated Hours
The amount of time, in terms of effort involved, that has been determined to resolve the ticket.
Other Fields
Your name
Your first name
Your last name
Your email address
Your phone number