IT General Service Request

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Customer Information

Request Information

A short description to explain the nature of a ticket.
The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.
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File attachments associated with the ticket.
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Low: Non-urgent service requests or enhancements.

Medium: Issues affecting individual or departmental essential functions.

High: Significant disruptions affecting multiple users or key personnel.

Emergency: Represent critical, high-impact incidents like network outages, system failures, or security breaches, requiring immediate and sustained attention until resolution.
The due date indicates the date that the work on the ticket is to be completed. If the ticket has estimated hours associated, the due date is the end of the resource allocation range.

Other Fields

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