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Student Chromebook Issues
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Customer Information
Request Information
Asset Tag
6 digit number usually starting with 0
Service type
Select the closest option that your request is related to
Hardware Related
Network Related
Software Related
Type of damage
This field is filled out by IT staff to describe the type of damage for the device
accidental damage
Manufacture Defect
vandalism
Request Subject
A short description to explain the nature of a ticket.
Description
The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.
Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.
Attachment
File attachments associated with the ticket.
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Priority
Low: Non-urgent service requests or enhancements.
Medium: Issues affecting individual or departmental essential functions.
High: Significant disruptions affecting multiple users or key personnel.
Emergency: Represent critical, high-impact incidents like network outages, system failures, or security breaches, requiring immediate and sustained attention until resolution.
Low
Medium
High
Emergency
Due Date
(mm/dd/yyyy)
The due date indicates the date that the work on the ticket is to be completed. If the ticket has estimated hours associated, the due date is the end of the resource allocation range.
Other Fields
Your name
Your first name
Your last name
Your email address