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When a service is broken
Customer Information
Preferred contact method
Bomgar Chat
Email
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In person
Phone
Phone Number
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Request Information
Service type
Select the closest option that your request is related to
Hardware Related
Network Related
Software Related
Type of damage
This field is filled out by IT staff to describe the type of damage for the device
accidental damage
Manufacture Defect
vandalism
Type of Device
Other
Printer
Projector
Staff Computer
Student Computer
Asset Tag
6 digit number usually starting with 0
Request Subject
A short description to explain the nature of a ticket.
Description
The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.
Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.
Attachment
File attachments associated with the ticket.
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Impact
The impact, in terms of number of individuals, of a ticket.
An Individual
A Group
A Building or More
Urgency
The importance of a ticket and how quickly it needs attention.
Work is not impacted
Can work but inconvenienced
Work cannot be completed
Due Date
(mm/dd/yyyy)
The due date indicates the date that the work on the ticket is to be completed. If the ticket has estimated hours associated, the due date is the end of the resource allocation range.
Other Fields
Your name
Your first name
Your last name
Your email address
Your phone number