Tags Canvas



Canvas is the district's standard Learning Management System.

Students, Teachers, and other District Staff log into Canvas with Single Sign-on.

Parents log into Canvas with their account or email after being invited by a student or teacher.

Please visit the MPS Canvas Support site to log in and for reference information.

Please see for marketing information.

Information Required

Please provide the following information in this request form:

  • Preferred contact method
  • Preferred time frame to best contact you
  • Specific details related to the request or problem with Canvas. Is this related to adding an App, creating a Blueprint or another type of request, etc.

IT Staff Responsible for Service

School Building Administration

Building administrative staff are responsible for the following:

  • Student and teacher schedule changes.
  • Changes to the master schedule, including items such as teacher assignments, room assignments, period assignments, etc.

Level 1 Support - Help Desk

The help desk is the first step in receiving help beyond the school building and is responsible for the following tasks

  • Determining if the issue is a browser, network, device, or data issue.
  • How many people are affected by the problem.
  • Determining if the service or incident description is complete enough to forward to Level 2 support if needed.
  • Escalating to Level 2 support when needed.

Level 2 Support

System Analyst - Data, user accounts, missing courses, basic usage, etc.

System Engineer - Advanced browser, network or device issues.

Technology and Media Curriculum Specialist - Instructional and content support.

Level 3 Support

Some problems or issues are beyond the control or knowledge of the MPS Support team and require direct support from the vendor. Vendor help is available from the Help icon located in the lower left navigation menu in Canvas.

Other Information about this Service

User accounts, courses, and course rosters are sent to Canvas each night from our student information system (SIS). Changes to a student or teacher's schedule will not be reflected in Canvas until the next day. 

Click Here to Submit a Request

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Service ID: 44485
Mon 7/6/20 4:20 PM
Tue 10/24/23 9:28 AM
Approved for use by:
Recommended Curricular Area
This is just a recommendation but can be used in other curricular areas unless a restriction is stated.
Recommended Grade Level
This is just a recommendation but can be used in other grade levels unless a restriction is stated.
Roster Method
OneRoster with Synergy
Type of Application