Overview
When entering a ticket, please specify Safe Schools (Staff) or Safe Students so we know which service you need help with. These two services are managed separately, so it is essential to know which one we need to look at.
Vector Safe Schools Training, the award-winning, evidence-based K-12 training for teachers and staff, makes it easy to deliver relevant online training for every employee. Course topics include safety and compliance, Inclusive Instruction and interventions, diversity and inclusion, school bus safety, and more.
For staff:
Safe Schools (Vector Solutions)
For students:
Safe Students (Vector Solutions)
For more information:
https://www.vectorsolutions.com/solutions/vector-lms/k12-training-management/
Information Required
Please provide the following information in this request form:
- Preferred contact method
- Preferred time frame to best contact you
IT Staff Responsible for Service
Level 1 Support - Help Desk
The help desk is the first step in receiving help and is responsible for the following tasks
- Determining if the issue a browser, network, device, or data issue
- How many people are affected by the problem
- Determining if the service or incident description complete enough to forward to Level 2 support if needed
- Escalating to Level 2 when needed
Level 2 Support
System Analyst - Data, user accounts, missing courses, basic usage, etc.
System Engineer - Advanced browser, network, or device issues.
Technology and Media Curriculum Specialist - Instructional and content support.
Level 3 Support
Some problems or issues are beyond the control or knowledge of the MPS Support team and require direct support from the vendor.