Overview
CareerSafe Online (careersafeonline.com) is an OSHA-authorized online training provider primarily focused on providing affordable safety and health training for young workers and students.
The website serves as a platform for individuals and educational institutions to access "industry-recognized" credentials that help prepare students for the workforce.
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IT Staff Responsible for Service
Level 1 Support - Help Desk
The help desk is the first step in receiving help and is responsible for the following tasks
Determining if the issue a browser, network, device, or data issue
How many people are affected by the problem
Determining if the service or incident description complete enough to forward to Level 2 support if needed
Escalating to Level 2 when needed
Level 2 Support
System Analyst - Data, user accounts, etc.
System Engineer - Advanced browser, network or device issues.
Technology and Media Curriculum Specialist - Instructional and content support.
Level 3 Support
Some problems or issues are beyond the control or knowledge of the MPS Support team and require direct support from the vendor.
Other Information about this Service